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ShrotiHost

Refund Policy

1. Our 7-Day Money-Back Guarantee

We want you to try ShrotiHost with confidence. If you are not satisfied with a hosting plan, you can request a full refund within 7 days of your first purchase — no lengthy justification needed. This guarantee applies to the first purchase of any of the following plan families: shared hosting, WordPress hosting, unlimited hosting, reseller hosting, master reseller hosting, and alpha reseller hosting.

2. Eligibility

To qualify for the money-back guarantee:

  • The refund request must reach us within 7 days of the original order date.
  • It must be your first purchase of that service with ShrotiHost — the guarantee applies once per customer, not once per order.
  • Your account must be in good standing, with no violation of our Terms of Service or Acceptable Use Policy.

3. Non-Refundable Items

  • Domain registrations, renewals, and transfers. Domains are registered with the registry immediately and cannot be "returned" — this is standard across the industry. If your order combined hosting and a domain, the hosting portion is refundable within the window; the domain fee is not, and the domain remains yours for its registered term.
  • Setup or installation fees, where charged.
  • Renewal payments. Renewals of existing services are not covered by the guarantee. If you do not wish to renew, cancel before the renewal invoice is due — you can do this any time from the client portal.
  • Payments already consumed by a chargeback or payment dispute.

4. Purchases Made with Promo Codes

If you purchased with a discount or promo code, any refund is issued for the amount you actually paid, not the plan's list price.

5. When the Guarantee Is Void

Refunds will not be issued where the account was suspended or terminated for violating our Terms of Service or Acceptable Use Policy (for example, spam, phishing, or resource abuse), or where the guarantee is being used repeatedly to obtain free service.

6. How to Request a Refund

Open a support ticket from your client area at portal.shrotihost.in, choosing the billing department, and tell us the service and order you'd like refunded. Feedback on why you're leaving is appreciated — it helps us improve — but it is not a condition of the refund. If you have trouble accessing the portal, email support@shrotihost.in or message us on WhatsApp at +91 95821 29099 and we'll help.

7. Processing Time

Approved refunds are processed within 5–7 working days to the original payment method. Depending on your bank or payment provider, it may take a few additional days for the amount to appear in your account. Where the original payment method cannot receive a refund, we will arrange an alternative with you.

8. Cancellation vs. Refund

Cancelling a service stops future billing but does not by itself trigger a refund. If you are within the 7-day window and want your money back, make sure your ticket clearly requests a refund, not just a cancellation.

9. Contact

Questions about this policy: support@shrotihost.in, WhatsApp +91 95821 29099, or a ticket at portal.shrotihost.in.

Last updated: August 2026